St Mary's Medical Centre Painting by Victor Buttress

Dr Pancholi

Vicarage Road, Strood, Rochester, Kent ME2 4DG

Appointments Tel: (01634) 291266
Enquiries and Emergencies Tel: (01634) 291299
Fax: (01634) 295752

The painting above is by Victor Buttress, a former patient of the practice. He kindly donated it to the partners, and it now hangs in the practice waiting room.

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WELCOME TO THE PRACTICE

This website is designed to inform you of the services available from us and to help you make the best use of these services. Should you require further information, please feel free to contact the practice manager, Jackie Wake.

HISTORY OF THE PRACTICE

In the 1950s the practice was split between two surgery sites - one in Strood and one in Rochester. Increasing traffic density led to the establishment of a two-partner and later a three-partner practice on two sites in Strood: one in Frindsbury Hill next to Williams Pharmacy and the other in Weston Road.

In 1971 the practice moved with other GPs into a purpose-built health centre in Gun Lane. By the 1980s this building had become very overcrowded and in 1990 the four partners acquired the old St Mary’s school site where a purpose-built surgery for five partners was built. The building is a pleasant place to work in and has given us the space to expand with changes in general practice.

In April 2002 we became part of Medway Primary Care Trust and we now have some consultant clinics in the medical centre.

As a practice team, we hope to continue to serve the needs of our patients for many years to come.

THE PRACTICE PREMISES

Our tastefully decorated waiting room is fully air-conditioned. On the first floor we have additional consulting rooms which are used by professions allied to general medicine. Over the years new medical equipment including a minor ops couch, a spirometer, a body fat scale machine and a carbon monoxide monitor for use with smoking cessation have been purchased. Our modern computer system means that all medical records are fully computerised. All data is entered onto the system, although correspondence is also filed in manual records. A visual appointment call system is in operation. This is especially helpful for those patients who are hard of hearing and is also used as a way of displaying useful surgery information.

There is a live information screen within the waiting area giving information on the practice, day-to-day issues such as clinic delays, special events and also clinical information on diagnosis to help patients on the management of their health.

To complement our nurse triage and staff training programmes, we use a telephone recording system which allows telephone conversations to be recorded and includes a facility to trace individual calls when necessary. This is beneficial in that it improves our services to patients and helps maintain our practice standards.

Other improvements to the premises include easier access for our disabled patients and the provision of two dedicated car parking spaces.

Newsletter(s)

File Name Type Size    
Feb10 .pdf 144kb Adobe PDF Format Download Here
Jan09 .pdf 232kb Adobe PDF Format Download Here
aug07 .pub 176kb Microsoft Publisher Format Download Here

Patient Advice and Liaison Service (PALS)

As a patient, relative or carer you may sometimes need to turn to someone for on the spot help, advice and support. Should you have a query or concern about health and don’t know where to turn to, this is where PALS can help you. The staff are here to help you find your way through the NHS. Contact details: pals@medwaypct.nhs.uk Telephone: 0800 014 1641 (Please note this a freephone number. Should you receive the answering message, please leave your name and telephone number and they will call you back).

 


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