HOW DO I...
OBTAIN TELEPHONE ADVICE ?

Please ask a receptionist if you would like a telephone consultation with a doctor or nurse.

HOW DO I...
MAKE AN APPOINTMENT ?

You may consult any of the doctors who will see you in the surgery by appointment. Appointments can be made in advance by calling into the centre or by telephone on 10634 291266  between 8.30 am and 6.00pm. We accept phone calls between 8.00  and 8.30 am and 6.00  and 6.30 pm Monday to Friday for URGENT medical problems only.

If you cannot keep your appointment we would be very grateful if you let us know. This is important as we have a high number of DNA ( Did Not Arrive ) figures and these appointments can be given to other patients, thus reducing the waiting time appointments.

Please remember that  it is ONE appointment ONE problem if you wish to discuss more than one problem please book a double appointment.

There are appointments available on Saturday mornings between 8.30 am and 11.30 am. No other services are provided and the telephones are not on at this session.

MAKE AN ONLINE APPOINTMENT?

This service allows you to book, cancel and amend your appointment for the Health Care Assistant for a blood test or your Practice Nurse appointments for e.g. A pill check, cervical smears.

If your appointment is for anything other than a single routine blood test or a routine Practice Nurse appointment, please telephone our appointment line on 01634 291266.

How Do I Access This Service?

Please click here to download our form if you are interested in using this new service. Please return the completed form to the surgery.

Once you have your login details click on the Vision icon below to login.

Arrangements For Urgent Illness

Urgent medical cases ( Not on going problems )can be seen on the same day otherwise you will be offered the first available appointment. These appointments are for ONE ( the urgent one ) will be dealt with. N.B. we do ask you to consider carefully your need to be seen urgently.

HOW DO I...
OBTAIN HOME VISITS?

Your doctor may visit you at home if it is felt that you are too ill to come in to the surgery. If you require a home visit please telephone (01634) 291299 before 10.00am. If the phone is not answered immediately, please do not hang up - you are held in a queue and your call will be answered as soon as a line is free.

Your doctor will usually first phone back to discuss the problem or assess if a visit is needed. Most cases may best be seen in the medical centre where we have equipment for tests and special treatment. Reasons other than ill health (ie no transport) are not generally considered when deciding whether a visit is needed.

For emergencies during the working day there is always a doctor on call.

HOW DO I...
OBTAIN TEST RESULTS ?

For results of investigations or other similar enquiries, please phone on (01634) 291266 and choose option 3 or call into the centre. Please call between 10.00 - 17.00 for results.


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